Air New Zealand EU261 Compensation — Up to €600 Per Person
Air New Zealand (IATA: NZ) is a Star Alliance member and New Zealand's national carrier. If your Air New Zealand flight from a European or UK airport was delayed 3+ hours or cancelled, you may have an EU261 claim worth up to €600 per person.
When are you covered?
- ✓ Your flight departed from an EU or UK airport operated by Air New Zealand (NZ flight code)
- ✓ Delay of 3+ hours at your final destination, or cancellation under 14 days before departure
- ✓ Disruption was within the airline's control (not extreme weather or ATC strikes)
- ✗ Flights arriving into EU/UK from Auckland on Air New Zealand are NOT covered (non-EU carrier rule)
Compensation amounts — Air New Zealand from Europe
| Route / Sector | Distance | Compensation |
|---|---|---|
| London (LHR) → Los Angeles (LAX) — NZ codeshare leg | ~8,750 km | €600 |
| London (LHR) → Auckland (AKL) — NZ operated | ~18,400 km | €600 |
| Frankfurt (FRA) / Amsterdam (AMS) — connecting via NZ | > 3,500 km | €600 |
All New Zealand routes from Europe greatly exceed 3,500 km → maximum €600/person for 4h+ delays.
⚠️ Codeshare critical: Check your boarding pass
Air New Zealand has extensive codeshare agreements with Lufthansa, United Airlines, Virgin Atlantic, Singapore Airlines and others. Most European travellers flying "Air New Zealand" are actually on a partner's plane.
- → Boarding pass shows NZ + number → claim against Air New Zealand
- → Boarding pass shows LH / UA / VS → claim against that airline
- → If your journey has multiple segments (e.g. LHR → LAX → AKL), EU261 covers the entire journey if booked under one PNR and the first segment departed from EU/UK
Claim deadline by country
UK passengers can claim up to 6 years back. If you flew NZ-coded from Heathrow in 2020 or later, you may still be within the claim window.
Did SubRadar find an Air New Zealand booking?
Connect your Gmail or Outlook and SubRadar will scan for Air New Zealand booking emails, flag potential EU261 claims, and link you directly to AirHelp.
Scan my flight emails freeFile with AirHelp — no win, no fee
AirHelp handles Air New Zealand EU261 claims end-to-end. ~25% success fee, only if they win. They also handle codeshare cases and know which airline to target.
Check your Air New Zealand claim →