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EU261 · British AirwaysUpdated July 2026

British Airways Flight Delayed or Cancelled? Claim Up to £520 / €600

British Airways flights operating from UK airports fall under UK261 — the post-Brexit equivalent of EU261 with identical compensation amounts. For BA flights departing from EU airports, the original EU Regulation 261/2004 applies. Either way, you're entitled to fixed cash compensation per passenger.

UK law: 6-year claim window

Unlike EU countries (3 years), UK contract law gives you up to 6 years to file a British Airways compensation claim. A BA delay from 2020 may still be claimable today.

Eligibility checklist

✅Flight departed from a UK or EU airport (any airline)

✅Flight arrived at a UK or EU airport operated by British Airways

✅Arrival delay of 3+ hours (4+ hours for long-haul over 3,500 km)

✅Cancellation with less than 14 days notice

✅Denied boarding due to overbooking

❌Extraordinary circumstances: genuine natural disasters, terrorism, political unrest

❌Note: IT failures and staff shortages are NOT extraordinary circumstances

Compensation amounts

Flight distance	Example routes	GBP / EUR
Under 1,500 km	London–Amsterdam, Heathrow–Paris	£220/ €250
1,500–3,500 km	London–Marrakech, London–Riyadh	£350/ €400
Over 3,500 km (delayed 4+ hrs)	London–New York, London–Tokyo	£520/ €600

How to file your British Airways claim

1
Submit via BA's online claim form
British Airways has a self-service claims portal. You'll need your booking reference (PNR), the flight number, and your departure/arrival times.
BA customer relations portal →
2
Escalate to CEDR arbitration
BA is a member of CEDR (Centre for Effective Dispute Resolution). If BA rejects your claim, you can escalate for free — CEDR decisions are legally binding on BA.
CEDR Aviation Arbitration →
3
Use a claims specialist
AirHelp has strong UK success rates for BA claims, including legacy delays from the 2017–2019 IT outage period. No win, no fee (~25% on success).
Check via AirHelp →

British Airways denial tactics to watch for

→2017 and 2019 IT outages — BA argued "extraordinary circumstances"; UK courts ruled this is NOT extraordinary
→Offering Avios points or travel vouchers — you can demand cash (GBP/EUR) instead
→Routing your complaint through generic customer service — always cite UK261/EU261 specifically
→Claiming the 14-day notice rule doesn't apply if they offered alternative flights

Find past BA claims in your inbox — up to 6 years back

SubRadar scans Gmail and Outlook for British Airways booking emails and surfaces potential EU261/UK261 claims within the 6-year window.

Scan my inbox free →

EU261 guides for other airlines:

Ryanair easyJet Air France Lufthansa KLM Wizz Air Iberia Vueling Jet2 Transavia TAP Air Portugal TUI Airways Eurowings Norwegian Turkish Airlines Aer Lingus Swiss Finnair All airlines →