Malaysia Airlines Delayed from Europe? Claim EU261 Compensation Up to €600
Malaysia Airlines (IATA: MH) operates flights from London Heathrow, Amsterdam, Paris CDG, Frankfurt, Rome, and Madrid to Kuala Lumpur International Airport (KUL). Although Malaysian, EU Regulation 261/2004 applies to all airlines departing from EU or UK airports. Every Malaysia Airlines route from Europe exceeds 9,900 km — all qualify for the maximum €600 per person with a 4+ hour delay.
London–KL: one of the longest non-stop routes from the UK
London Heathrow–Kuala Lumpur is approximately 10,600 km — one of the longest non-stop routes operated from the UK. Any 4+ hour delay entitles passengers to €600 per person. UK passengers have 6 years to file a claim, meaning delays going back to 2020 may still be claimable.
Claim window by EU departure country
| EU/UK Departure | Claim Window | Malaysia Airlines routes (all = €600) |
|---|---|---|
| United Kingdom (LHR) | 6 years | London Heathrow–Kuala Lumpur KUL: ~10,600 km — €600 |
| Netherlands (AMS) | 5 years | Amsterdam–Kuala Lumpur KUL: ~10,300 km — €600 |
| France (CDG) | 5 years | Paris CDG–Kuala Lumpur KUL: ~10,500 km — €600 |
| Germany (FRA) | 3 years | Frankfurt–Kuala Lumpur KUL: ~10,100 km — €600 |
| Italy (FCO) | 2 years | Rome–Kuala Lumpur KUL: ~9,900 km — €600 |
| Spain (MAD) | 1 year | ⚠️ Madrid–KUL: act immediately |
Am I eligible?
How to claim Malaysia Airlines EU261 compensation
- 1
File directly with Malaysia Airlines
Submit your EU261 claim via Malaysia Airlines' customer relations. Reference EU Regulation 261/2004. Include PNR, MH flight number, EU/UK departure airport, and actual arrival time in Kuala Lumpur.
Malaysia Airlines contact → - 2
Escalate to national authority of your EU/UK departure
UK CAA for London. ILT for Amsterdam. DGAC for Paris. LBA for Frankfurt. All can enforce EU261 against Malaysia Airlines. Free process, 3–6 months.
Find your national enforcement body → - 3
Use a no-win no-fee service
AirHelp handles Malaysia Airlines EU261 claims and takes ~25% only if successful. UK passengers have 6 years — London–KL delays from 2020 may still be claimable.
Check via AirHelp →
Malaysia Airlines denial tactics to watch for
- →"EU261 doesn't apply to Malaysia Airlines" — false; EU law applies to all airlines on EU/UK-departure flights
- →Offering Enrich miles instead of cash — you are entitled to cash payment under EU261
- →"Technical issue as extraordinary circumstances" — aircraft defects are not extraordinary under EU261
- →"MH17/MH370 historical incidents" — historical tragedies have no bearing on EU261 claims for current flights
- →Spain passengers: 1-year SOL applies — act immediately for MAD departures
Find past Malaysia Airlines delays in your inbox
SubRadar scans your Gmail or Outlook for Malaysia Airlines booking emails and flags disrupted EU/UK-departure flights — up to 6 years for UK flights.
Scan my inbox free →EU261 guides for other airlines: