How to Cancel Zoom Pro or Business
Zoom Pro ($15.99/month or $149.90/year) and Business ($21.99/user/month) renew automatically. You can cancel and downgrade to the free Basic plan anytime — free Zoom meetings up to 40 minutes with up to 100 participants stay available.
✓ What you keep on Zoom Basic (Free)
- → Unlimited 1-on-1 meetings
- → Group meetings up to 40 minutes, up to 100 participants
- → All previous meeting recordings (cloud recordings expire)
- → Chat and whiteboard features
- → No cancellation fee
Cancel on zoom.us
- 1
Sign in to zoom.us
Go to zoom.us and click "Sign In". Use the email address linked to your Zoom account.
- 2
Account Management → Billing
In the left navigation panel, click "Account Management", then click "Billing".
- 3
Click "Cancel Plan" → Confirm
On the Current Plans tab, click "Cancel Plan". Read the terms and click "Cancel Plan" again to confirm downgrade to Basic.
Direct link: zoom.us/account/billing →
Refund policy
Annual Zoom plans are non-refundable by default. However, if you cancel within 30 days of the annual renewal and have not used the account extensively, you can request a pro-rated refund through Zoom Support. EU users may also have rights under consumer protection law.
💡 Zoom Business — owner only
Only the account owner (the original purchaser) can cancel a Zoom Business or Enterprise plan. If you're a member of someone else's Zoom account, contact your account admin.
GDPR route — if Zoom keeps charging you
Zoom Video Communications processes EU user data and is bound by GDPR. If you cancelled but continue to be billed, send a formal Art. 17 erasure request.
GDPR Art. 17 — Zoom DPO
privacy@zoom.us
Subject: "Right to Erasure — Art. 17 GDPR — Zoom Pro". Include your account email, company name if applicable, and the date you cancelled.
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