Asiana Airlines Delayed from Europe? Claim EU261 Compensation Up to €600
Asiana Airlines (IATA: OZ) — South Korea's second-largest airline and a Star Alliance member — operates flights from London Heathrow, Amsterdam, Paris CDG, Frankfurt, Rome, and Vienna to Seoul Incheon (ICN). Despite being Korean-registered, EU Regulation 261/2004 applies to all Asiana flights departing from EU or UK airports. London–Seoul at ~8,900 km well exceeds the 3,500 km threshold, qualifying for €600 per person with a 4+ hour arrival delay.
Korean Air acquired Asiana in 2024 — always check your boarding pass
Korean Air completed its acquisition of Asiana Airlines in late 2024. The two airlines continue to operate separately for now. Always claim against the airline printed on your boarding pass:
- → OZ prefix on boarding pass = Asiana Airlines → claim against Asiana
- → KE prefix on boarding pass = Korean Air → claim against Korean Air
Claim window by EU/UK departure country
| EU/UK Departure | Claim Window | Asiana routes |
|---|---|---|
| United Kingdom (LHR) | 6 years | London Heathrow–Seoul ICN: ~8,900 km → €600 with 4h+ |
| France (CDG) | 5 years | Paris CDG–Seoul ICN: ~9,100 km → €600 |
| Netherlands (AMS) | 5 years | Amsterdam–Seoul ICN: ~8,700 km → €600 |
| Germany (FRA) | 3 years | Frankfurt–Seoul ICN: ~8,700 km → €600 |
| Austria (VIE) | 3 years | Vienna–Seoul ICN: ~8,600 km → €600 |
| Italy (FCO) | 2 years | Rome–Seoul ICN: ~9,000 km → €600 |
Am I eligible?
How to claim Asiana Airlines EU261 compensation
- 1
File directly with Asiana Airlines
Submit your EU261 claim to Asiana Airlines customer relations. Reference EU Regulation 261/2004. Include your OZ flight number, PNR, EU/UK departure airport, and actual arrival time at Seoul Incheon.
Asiana contact → - 2
Escalate to the national authority of your EU/UK departure
UK CAA for London. ILT for Amsterdam. DGAC for Paris. LBA for Germany. Luftfahrt-Bundesamt (LBA) for Austria. All enforce EU261 against Asiana Airlines. Free to file, typically 3–6 months.
Find your enforcement body → - 3
Use a no-win no-fee service
AirHelp handles Asiana Airlines EU261 claims and knows how to navigate the Korean Air acquisition situation. They take ~25% only on success. UK passengers have a 6-year window.
Check via AirHelp →
Asiana Airlines denial tactics to watch for
- →"EU261 doesn't apply to Asiana" — false; EU law applies to all carriers on EU/UK-departure flights
- →"The flight was operated by Korean Air" — if your boarding pass says OZ, you claim against Asiana; if it says KE, claim against Korean Air
- →"We are part of Korean Air now" — the merger does not extinguish historical EU261 claims against Asiana
- →"Technical issue was extraordinary circumstances" — routine technical faults are not extraordinary under EU261
- →Offering Asiana Club miles instead of cash — you are entitled to cash compensation
- →Italy passengers: 2-year SOL — act within 2 years of the flight
Find past Asiana Airlines delays in your inbox
SubRadar scans your Gmail or Outlook for Asiana Airlines booking emails and flags disrupted EU/UK-departure OZ flights. UK passengers departing London have a 6-year claim window.
Scan my inbox free →