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EU261 · LufthansaUpdated July 2026

Lufthansa Flight Delayed or Cancelled? Claim Up to €600 Under EU261

Lufthansa is Germany's flagship carrier — and like all EU carriers, it's legally required to pay fixed EU261 compensation when flights are significantly delayed or cancelled. Long-haul intercontinental routes (Frankfurt–New York, Munich–Tokyo) qualify for the maximum €600 per person.

German law: 3-year claim window

Under German statute of limitations, Lufthansa EU261 claims can be filed up to 3 years after the flight date. A delayed Lufthansa flight from 2023 may still be claimable.

Am I eligible?

✅Flight departed from an EU/UK airport (any airline)

✅Flight arrived at an EU/UK airport operated by Lufthansa or a Lufthansa Group carrier

✅Arrival delay of 3 hours or more (measured at gate, not departure)

✅Cancellation notified less than 14 days before departure

✅Denied boarding due to overbooking

❌Delay caused by genuine extraordinary circumstances (e.g. ATC strikes, severe weather declared by airport)

❌Technical issues — this is NOT extraordinary circumstances under EU261

Compensation amounts

Flight distance	Example routes	Compensation
Under 1,500 km	Frankfurt–London, Munich–Paris	€250
1,500–3,500 km	Frankfurt–Cairo, Munich–Dubai	€400
Over 3,500 km	Frankfurt–New York, Munich–Tokyo	€600

How to file your Lufthansa EU261 claim

1
Submit via Lufthansa's online portal
Lufthansa has a customer relations form. Include your booking reference, flight number, and a description of the disruption. They typically respond within 4–6 weeks.
Lufthansa EU261 portal →
2
Escalate to SÖP or Luftfahrt-Bundesamt
If Lufthansa denies or doesn't respond, escalate to the Schlichtungsstelle für den öffentlichen Personenverkehr (SÖP) — Germany's public transport arbitration body. Free and binding.
SÖP arbitration (Germany) →
3
Use a flight compensation service
AirHelp specialises in Lufthansa claims including long-haul routes. No upfront cost — they take ~25% only when they win for you.
Check via AirHelp →

Lufthansa denial tactics to watch for

→Citing "ATC restrictions" as extraordinary circumstances — valid only for genuine national ATC strikes, not normal congestion
→Technical issues on aircraft — established case law confirms this is NOT extraordinary circumstances
→Offering Miles & More points instead of cash — you can insist on cash compensation
→Sending a generic "extraordinary circumstances" rejection — demand a specific written explanation

Find forgotten Lufthansa claims in your inbox

SubRadar scans Gmail and Outlook for Lufthansa booking confirmations from the past 3 years and surfaces potential EU261 claims.

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EU261 guides for other airlines:

Ryanair easyJet Air France British Airways KLM Wizz Air Iberia Vueling Jet2 Transavia TAP Air Portugal TUI Airways Eurowings Austrian Airlines Swiss Turkish Airlines Swiss Finnair All airlines →