ANA All Nippon Airways Delayed from Europe? Claim EU261 Compensation Up to €600
ANA All Nippon Airways (IATA: NH) operates flights from London Heathrow, Frankfurt, Düsseldorf, Munich, Paris, Brussels, Vienna, and Stockholm to Tokyo Haneda (HND) and Tokyo Narita (NRT). Although Japanese, EU Regulation 261/2004 applies to all airlines departing from EU or UK airports. Every ANA route from Europe exceeds 8,500 km — all qualify for the maximum €600 per person with a 4+ hour delay.
ANA London–Tokyo: ~9,500 km = €600 per person
ANA operates London Heathrow–Tokyo Haneda direct — one of the world's most punctual airlines, but delays still happen. When they do on an EU/UK departure, EU261 mandates €600 per passenger for 4+ hour delays. UK passengers have 6 years to claim.
Claim window by EU departure country
| EU/UK Departure | Claim Window | ANA routes (all = €600) |
|---|---|---|
| United Kingdom (LHR) | 6 years | London Heathrow–Tokyo Haneda HND: ~9,500 km |
| Germany (FRA, DUS, MUC) | 3 years | Frankfurt–Tokyo Haneda: ~9,350 km · Düsseldorf–HND: ~9,450 km · Munich–HND: ~9,200 km |
| France (CDG) | 5 years | Paris CDG–Tokyo Haneda HND: ~9,700 km |
| Belgium (BRU) | 1 year | ⚠️ Brussels–Tokyo: act immediately |
| Austria (VIE) | 3 years | Vienna–Tokyo Haneda: ~9,000 km |
| Sweden (ARN) | 3 years | Stockholm–Tokyo Narita NRT: ~8,600 km |
Am I eligible?
How to claim ANA EU261 compensation
- 1
File directly with ANA
Submit your EU261 claim via ANA's customer relations. Reference EU Regulation 261/2004. Include PNR, NH flight number, EU/UK departure airport, and actual arrival time in Japan.
ANA contact → - 2
Escalate to national authority of your EU/UK departure
UK CAA for London. LBA for Frankfurt/Düsseldorf/Munich. DGAC for Paris. All can enforce EU261 against ANA. Free process, typically 3–6 months.
Find your national enforcement body → - 3
Use a no-win no-fee service
AirHelp handles ANA EU261 claims and takes ~25% only if successful. UK and French passengers have the longest windows — 6 and 5 years respectively.
Check via AirHelp →
ANA denial tactics to watch for
- →"EU261 doesn't apply to ANA" — false; EU law applies to all airlines on EU/UK-departure flights
- →Offering ANA Mileage Club miles instead of cash — you are entitled to cash under EU261
- →"Technical issue as extraordinary circumstances" — not valid under EU261; courts consistently reject this
- →Belgium passengers: ⚠️ Brussels has a 1-year SOL — act immediately if your Brussels–Tokyo flight was disrupted
- →Codeshare flights: if your ANA ticket was operated by Lufthansa or another airline, claim against the operating carrier, not ANA
Find past ANA delays in your inbox
SubRadar scans your Gmail or Outlook for ANA booking emails and flags disrupted EU/UK-departure flights — up to 6 years for UK flights.
Scan my inbox free →EU261 guides for other airlines: