How to Cancel Basic-Fit
Basic-Fit memberships renew monthly with a notice period. You can cancel via the app, website, or — if they ignore your request — via a GDPR erasure letter that forces a response within 30 days.
⚠️ Notice period — important
- → Classic plans: 1 month notice period (you pay 1 more month after cancelling)
- → Comfort / Premium plans: Same — 1 month notice
- → Annual contract: Cannot cancel early without valid reason (illness, relocation, etc.) — send proof by registered letter
- → Moving to a city with no Basic-Fit is a valid cancellation reason (send proof of new address)
Method 1: Cancel via the Basic-Fit app (fastest)
- 1
Open the Basic-Fit app
Log in with your Basic-Fit account credentials.
- 2
Go to Profile → Membership
Tap the profile icon (bottom right) → Membership.
- 3
Tap "Cancel membership"
Scroll down to find the cancellation option. The app will show your cancellation date (respecting the notice period).
- 4
Confirm your cancellation
Review the end date and confirm. You'll receive a confirmation email — keep it as proof.
Method 2: Cancel via the website
Go to basic-fit.com → My Basic-Fit and log in.
Under My membership, select "Cancel membership". The process is the same as the app.
If you don't see the cancel option, your plan may require contacting customer service (annual commitment plans).
Method 3: Cancel by email / registered letter
For annual plans or if the app doesn't work: send cancellation to contact@basic-fit.com
Include: full name, membership number, date of birth, and your requested cancellation date.
France: Lettre recommandée avec accusé de réception to: Basic-Fit France SAS, Service Résiliation, [your club address]
GDPR route — if Basic-Fit ignores your request
Basic-Fit is registered in the Netherlands and is bound by GDPR. If they fail to process your cancellation or keep charging you, send a formal Art. 17 erasure request. They have 30 days to comply.
GDPR Art. 17 — Basic-Fit DPO
privacy@basic-fit.com
Subject: "Right to Erasure Request — Art. 17 GDPR". Include your member ID and the date you sent your cancellation request.
Paying for a gym you haven't visited in months?
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