How to Cancel (Deactivate) Shopify
Shopify Basic ($39/month), Shopify ($105/month), and Advanced ($399/month) all auto-renew. To stop billing, you need to deactivate your store. Shopify also offers a Pause & Build plan ($9/month) if you want to keep your store but stop selling.
⚠️ Export your data BEFORE deactivating
Once your store is deactivated, you lose access to your Shopify Admin. Export all data first: Shopify Admin → Settings → Export. Download products, orders, customers, and financials separately.
💡 Consider Pause & Build instead ($9/month)
The Pause & Build plan keeps your store data, your storefront (customers can browse), and your SEO — but disables checkout. Much cheaper than a paid plan, and you can resume selling at any time without setting up from scratch.
Deactivate (cancel) your Shopify store
- 1
Export your store data
In your Shopify Admin, go to Settings → click "Export" next to the data types you want to save: Products, Orders, Customers. Also go to Analytics → Finances → Export financial reports.
- 2
Go to Settings → Plan
In your Shopify Admin left sidebar, click "Settings" (bottom left gear icon), then click "Plan".
- 3
Click "Deactivate store" → Confirm
On the Plan page, click "Deactivate store" at the bottom. Enter your password when prompted, choose a cancellation reason, and click "Deactivate store" to confirm.
Direct link: admin.shopify.com/store/settings/plan →(replace 'store' with your store name)
Refund policy
Shopify subscription fees are non-refundable after the billing date. If you were charged after requesting deactivation, contact Shopify Support. Annual plan users who deactivate early may receive a pro-rated refund at Shopify's discretion.
GDPR route — if Shopify keeps charging you
Shopify International Ltd (EU controller, based in Dublin) is bound by GDPR. If you deactivated but continue to be charged, send a formal Art. 17 erasure request.
GDPR Art. 17 — Shopify DPO
privacy@shopify.com
Subject: "Right to Erasure — Art. 17 GDPR — Shopify store [your-store-name]". Include your store URL, account email, and the date you deactivated.
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