flydubai Delayed from the UK or Europe? Claim EU261 Compensation Up to €600
flydubai (IATA: FZ), owned by the Government of Dubai, operates flights from London Gatwick, Manchester, Birmingham, Glasgow, Edinburgh, Prague, Sofia, Warsaw, Zagreb, and many other European cities to Dubai International Airport (DXB). Although UAE-based, EU Regulation 261/2004 applies to all airlines departing from EU or UK airports. All UK–Dubai flydubai routes exceed 5,200 km — qualifying for the maximum €600 per person with a 4+ hour delay.
flydubai and Emirates codeshare
flydubai operates under its own FZ flight codes and is a separate legal entity from Emirates (EK), though they have a broad codeshare agreement. If your boarding pass shows an FZ flight number, your EU261 claim is against flydubai. If it shows EK, claim against Emirates. Always check the operating carrier on your boarding pass.
Claim window by EU departure country
| EU/UK Departure | Claim Window | flydubai routes |
|---|---|---|
| United Kingdom (LGW, MAN, BHX, GLA, EDI) | 6 years | London Gatwick–Dubai DXB: ~5,500 km · Manchester–DXB · Birmingham–DXB · Glasgow–DXB — ALL €600 |
| Poland (WAW, KTW) | 1 year | ⚠️ Warsaw/Katowice–Dubai: act immediately |
| Czech Republic (PRG) | 3 years | Prague–Dubai DXB: ~5,200 km — €600 |
| Bulgaria (SOF) | 3 years | Sofia–Dubai DXB: ~3,700 km — €600 (just over 3,500 km threshold) |
| Serbia (BEG) | N/A | Belgrade is not EU/UK; EU261 does not apply |
| Croatia (ZAG) | 3 years | Zagreb–Dubai DXB: ~4,100 km — €600 |
Am I eligible?
How to claim flydubai EU261 compensation
- 1
File directly with flydubai
Submit your EU261 claim via flydubai's customer service. Reference EU Regulation 261/2004. Include PNR, FZ flight number, EU/UK departure airport, and actual arrival time in Dubai.
flydubai contact → - 2
Escalate to national authority of your EU/UK departure
UK CAA for all UK airports. ULC for Warsaw. CAA Czech Republic for Prague. Civil Aviation Authority Bulgaria for Sofia. CCAA for Zagreb.
Find your national enforcement body → - 3
Use a no-win no-fee service
AirHelp handles flydubai EU261 claims and takes ~25% only if successful. UK passengers have a 6-year window to check past delays.
Check via AirHelp →
flydubai denial tactics to watch for
- →"EU261 doesn't apply to flydubai" — false; EU law applies to all airlines departing from EU/UK airports
- →"This was an Emirates-operated flight" — if the flight code on your boarding pass starts with FZ, claim against flydubai
- →Offering travel credit or vouchers instead of cash — you are entitled to cash under EU261
- →"Technical issue as extraordinary circumstances" — aircraft defects are not extraordinary under EU261
- →Poland passengers: Warsaw has a 1-year SOL — act immediately for FZ flights from WAW/KTW
Find past flydubai delays in your inbox
SubRadar scans your Gmail or Outlook for flydubai booking emails and flags disrupted EU/UK-departure flights — up to 6 years for UK flights.
Scan my inbox free →EU261 guides for other airlines: