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EU261 · Turkish AirlinesUpdated July 2026

Turkish Airlines Flight Delayed? Claim EU261 Compensation Up to €600

EU Regulation 261/2004 applies to all airlines operating flights that depart from EU territory — including Turkish Airlines. If your THY flight was delayed 3+ hours or cancelled at departure from a European airport, you may be entitled to fixed cash compensation.

Key rule: it's about where you departed, not the airline's nationality

Turkish Airlines is Turkish, but EU261 covers all flights departing from EU airports. Paris–Istanbul, Frankfurt–Istanbul, Amsterdam–Istanbul — all covered. Istanbul–Paris is only covered if operated by an EU carrier, which Turkish Airlines is not.

Check your Turkish Airlines flight in 30 seconds — free, no account

What went wrong?

1/4

Am I eligible?

✅Your Turkish Airlines flight departed from an EU, UK, Norway, or Iceland airport
✅Arrival delay of 3+ hours at final destination (including missed connections)
✅Flight cancelled with less than 14 days' notice
✅Denied boarding due to overbooking
✅Missed connection via Istanbul caused by a delayed feeder flight from an EU airport
❌Your flight departed from Istanbul (IST/SAW) — Turkey is not EU, so only EU carriers are covered on arrival
❌Extraordinary circumstances: genuine severe weather, ATC strikes, security threats

Compensation amounts

Flight distanceExample routes (from EU)Compensation
Under 1,500 kmFrankfurt–Vienna, Paris–Berlin€250
1,500–3,500 kmParis–Istanbul, Frankfurt–Istanbul€400
Over 3,500 km (4h+ delay)Frankfurt–Riyadh, Paris–Bangkok via IST€600

How to claim Turkish Airlines EU261 compensation

  1. 1

    File directly with Turkish Airlines

    Turkish Airlines has a customer relations portal. Submit your booking reference, flight number, and the delay details. Include documentation of your actual arrival time.

    Turkish Airlines passenger rights →
  2. 2

    If rejected or no reply within 14 days: escalate to national authority

    Contact the aviation authority of the EU country where your flight departed. DGAC (France), CAA (UK), Luftfahrt-Bundesamt (Germany), ILT (Netherlands). They can enforce EU261 against any carrier.

  3. 3

    Or ask a specialist to file it for you

    If you would rather not deal with the airline yourself, our partner Compensair can file the claim for you on a no-win-no-fee basis. SubRadar never takes a cut of your compensation.

    See the specialist option →

Turkish Airlines denial tactics to watch for

  • →"EU261 does not apply to Turkish Airlines" — false for flights departing from EU airports
  • →"Extraordinary circumstances" — crew shortages, technical issues, and rotational delays are NOT extraordinary
  • →Calculating delay from departure, not arrival — EU261 measures delay at the final destination gate
  • →Offering miles or vouchers instead of cash — you are entitled to cash compensation
  • →Claiming the delay was on a non-EU leg — if the EU departure was delayed, all subsequent connections are covered

Find past Turkish Airlines delays in your inbox

SubRadar scans your Gmail or Outlook for Turkish Airlines booking confirmation emails from the past 3 years and surfaces any flights where you may have a valid EU261 claim — including delays on connecting routes through Istanbul.

Scan my flight emails — free

Connect Gmail or Outlook. SubRadar detects your Turkish Airlines flights and flags potential EU261 claims.

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EU261 guides for other airlines:

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