Aeromexico Delayed from Europe? Claim EU261 Compensation Up to €600
Aeromexico (IATA: AM) operates transatlantic flights from Madrid, Barcelona, Amsterdam, Paris CDG, London Heathrow, and Frankfurt to Mexico City (MEX) and other Mexican cities. Although Mexican, EU Regulation 261/2004 applies to all airlines departing from EU or UK airports. All Aeromexico routes from Europe exceed 8,900 km — qualifying for the maximum €600 per person with a 4+ hour delay. Critically, Spain passengers have only 1 year to file.
⚠️ Spain: 1-year deadline — Madrid and Barcelona passengers must act now
Aeromexico operates some of the most popular routes from Madrid (MAD) and Barcelona (BCN) to Mexico City. Spanish law gives you only 1 year to file an EU261 claim. If your Aeromexico flight from Madrid or Barcelona was delayed or cancelled in 2025 or early 2026, your window may be closing. Do not wait.
Claim window by EU departure country
| EU/UK Departure | Claim Window | Aeromexico routes (all = €600) |
|---|---|---|
| Spain (MAD, BCN) | 1 year | ⚠️ Madrid–Mexico City MEX: ~9,300 km · Madrid–Guadalajara GDL · Barcelona–Mexico City MEX: ~9,600 km — ALL €600, act immediately |
| Netherlands (AMS) | 5 years | Amsterdam–Mexico City MEX: ~9,000 km — €600 |
| France (CDG) | 5 years | Paris CDG–Mexico City MEX: ~9,300 km — €600 |
| United Kingdom (LHR) | 6 years | London Heathrow–Mexico City MEX: ~8,900 km — €600 |
| Germany (FRA) | 3 years | Frankfurt–Mexico City MEX: ~9,700 km — €600 |
Am I eligible?
How to claim Aeromexico EU261 compensation
- 1
File directly with Aeromexico
Submit your EU261 claim via Aeromexico's customer relations. Reference EU Regulation 261/2004. Include PNR, AM flight number, EU/UK departure airport, and actual arrival time at final destination.
Aeromexico contact → - 2
Escalate to national authority of your EU/UK departure
AESA for Madrid/Barcelona (⚠️ only 1 year from disruption date). ILT for Amsterdam. DGAC for Paris. UK CAA for London. LBA for Frankfurt.
Find your national enforcement body → - 3
Use a no-win no-fee service
AirHelp handles Aeromexico EU261 claims — especially important for Madrid/Barcelona passengers given the 1-year deadline. Takes ~25% only if successful.
Check via AirHelp →
Aeromexico denial tactics to watch for
- →"EU261 doesn't apply to Aeromexico" — false; EU law applies to all airlines on EU/UK-departure flights
- →Offering Club Premier points or travel vouchers instead of cash — you are entitled to cash under EU261
- →"Technical issue as extraordinary circumstances" — not valid under EU261
- →"Mexico weather at destination" — only extraordinary circumstances at the EU/UK departure airport excuse delays
- →Codeshare: if flying on an Air France or KLM code but operated by Aeromexico, claim against Aeromexico
Find past Aeromexico delays in your inbox
SubRadar scans your Gmail or Outlook for Aeromexico booking emails and flags disrupted EU/UK-departure flights. If you departed from Madrid or Barcelona, act before the 1-year window closes.
Scan my inbox free →EU261 guides for other airlines: