Air Transat Delayed from Paris or Lisbon? Claim EU261 Compensation Up to €600
Air Transat (IATA: TS) is a Canadian leisure carrier operating transatlantic routes between Canada and Europe — especially France, Portugal, and Belgium. Although Canadian, EU Regulation 261/2004 applies to all airlines for flights departing from EU airports. Every Air Transat flight from Paris, Lyon, Lisbon, Porto, or Brussels is covered. And since all routes to Canada exceed 3,500 km, a delay of 4+ hours entitles you to the maximum €600 per person.
Key rule: coverage is based on where you departed, not Air Transat's nationality
Air Transat is Canadian — but EU261 applies to every airline operating flights out of EU airports. If your Air Transat flight departed from Paris CDG, Lyon, Lisbon, Porto, or Brussels, you have full EU261 rights. The return flight from Montreal or Toronto is only covered if Air Transat were an EU carrier (it's not) — but you can still claim on EU-departure legs.
⚠️ Statute of limitations depends on your EU departure country
| EU Departure | Claim Window | Authority |
|---|---|---|
| Paris CDG, Lyon | 5 years | DGAC (France) |
| Lisbon, Porto | 1 year | ANAC (Portugal) |
| Brussels | 1 year | DGTA (Belgium) |
Routes shown are all >3,500 km → €600 compensation with 4h+ delay. For Lisbon/Brussels 1-year window, act immediately.
Am I eligible?
Paris–Canada routes: €600 per person
Paris–Montreal is approximately 5,530 km. Paris–Toronto ~6,700 km. Paris–Vancouver ~8,900 km. All exceed 3,500 km, triggering the €600 compensation tierwith a 4+ hour arrival delay, or €300 with 3–4 hour delay. France's 5-year statute of limitations means 2021 flights are still claimable today.
How to claim Air Transat EU261 compensation
- 1
File directly with Air Transat
Submit your EU261 claim via Air Transat's customer service. Include your booking reference (PNR), TS flight number, EU departure airport, and your actual arrival time in Canada. Air Transat must respond within 30 days.
Air Transat passenger rights → - 2
Escalate to national authority based on departure
File with DGAC (France) for Paris/Lyon departures — they can enforce EU261 against Air Transat. ANAC for Portugal (Lisbon, Porto). DGTA for Belgium (Brussels). Process is free, takes 3–6 months.
Find your national enforcement body → - 3
Use a no-win no-fee service
AirHelp handles Air Transat claims and takes ~25% only if successful. Particularly worthwhile for the €600 Paris–Canada routes — and France's 5-year window gives plenty of time.
Check via AirHelp →
Air Transat denial tactics to watch for
- →"EU261 doesn't apply to Canadian airlines" — false for flights departing from EU airports; EU law applies to all carriers on EU departures
- →"Extraordinary circumstances" for crew shortages or technical issues — these are not extraordinary under EU261
- →Offering travel credits or booking fee waivers instead of cash — you are entitled to cash compensation
- →Claiming delay was under 4 hours — for routes over 3,500 km, airlines sometimes reduce the compensation to €300 for 3–4 hour delays; verify the exact gate arrival time
- →French passengers: using French court system is an option for Paris departures — French courts are generally favourable to passengers on EU261 claims
Find past Air Transat delays in your inbox
SubRadar scans your Gmail or Outlook for Air Transat booking emails from the past 5 years (France) or 1 year (Portugal/Belgium) and flags disrupted EU-departure flights.
Scan my inbox free →EU261 guides for other airlines: